FAQs
Shipping
Shipping cost is calculated at checkout. Since we are shipping live plants, select western states will not have an option for "ground shipping" due to the longer transit time.
We ship plants year round. If an item is in stock, it will ship the following Monday unless a future ship date was selected at checkout. We only ship orders out on Mondays but you may contact us if you require a different ship day.
Please note, some plants we sell may be prohibited in certain states and therefore these plants cannot be shipped to those states. This is usually mentioned on the product description page.
We currently do not ship to Hawaii or outside the United States at this time.
Please note, we are required per the USDA to treat all of our plants for Imported Fire Ants and Japanese Beetles.
Upon Receipt
When you receive your plant(s), please open the package immediately. We secure your order within the box as best as possible to reduce the likelihood of any damage during transit. If the soil is dry, water your plant(s) with room temperature water and place it in a protected area to allow your plant(s) time to adjust after being shipped.
We do not include instruction in the shipment. Please contact us if you have questions about your specific plant(s) and we will give you instructions based on your region.
Refunds & Replacements
If you would like to cancel an order that is still processing, please notify us at GreenCanvasFarms@gmail.com or through our contact form on our website. A full refund will be given for the entire order.
If your order has already shipped, we will not be able to offer a refund.
Since we are shipping live plants, no returns will be accepted. If you are unhappy with the condition of the items you receive, please contact us within 3 days of delivery and we will do our best to resolve the issue.